Building a new online system for EAP services

By facilitating faster, more convenient access to care the new system helps Altius deliver on their mission of elevating the wellbeing of every person, business, and community.

Industry

Healthcare

Crafts

Strategy, Design, Technology

Key project moments

Our researchers used a combination of deep customer, client and stakeholder engagement to redesign the current customer portal and booking process to remove complexities that prevent Altius from delivering the best care possible.

Technology

By connecting new technologies in a highly modular and customisable way, the new EAP solution by Altius (People Sense) effectively reduces the wait time for patients and better manages practitioner schedules.

Technology

Product leadership

The successful development and implementation of People Sense led to a 12 month feature release program (FY25) endorsed by the Board and led by the Honest Fox and Altius Project team. This work will continue through FY26.

Product leadership

“In a project that connects people to mental health and wellbeing support, we have not only driven significant increases in business performance, we’ve broken down barriers to care. One of the most successful projects I’ve been involved in, and we’re continuing together to add value!”

Nick Park Transformative Digital Product and Customer Experience Leader